Tap In


Tap In is an extensive community engagement and customer research program that will help us identify what's important to our customers and all West Australians.


We’ve just closed the first step of the program where we asked what your number one issue was about water or water-related services in WA.



More than 1,000 responses were sent through and from those, 10 top themes have emerged.


Here’s what you told us matters to you:

  • Reducing water use
  • Environmental impacts
  • Infrastructure management
  • Education
  • Customer experience
  • Recycling water
  • Value for money
  • Water quality
  • Water sources
  • Liveability


Now we want you to rank these themes in the order you believe are most important for the community. We’ll keep this ranking survey open until early July, and then in the coming months, we’ll invite you to share your ideas and help shape WA’s water future.


We hear you! Now help us prioritise the issues.



Tap In is an extensive community engagement and customer research program that will help us identify what's important to our customers and all West Australians.


We’ve just closed the first step of the program where we asked what your number one issue was about water or water-related services in WA.



More than 1,000 responses were sent through and from those, 10 top themes have emerged.


Here’s what you told us matters to you:

  • Reducing water use
  • Environmental impacts
  • Infrastructure management
  • Education
  • Customer experience
  • Recycling water
  • Value for money
  • Water quality
  • Water sources
  • Liveability


Now we want you to rank these themes in the order you believe are most important for the community. We’ll keep this ranking survey open until early July, and then in the coming months, we’ll invite you to share your ideas and help shape WA’s water future.


We hear you! Now help us prioritise the issues.


What are your priorities?

Thanks to everyone who shared their thoughts about water and water related services in WA over the past few weeks.

We received a large amount of feedback and from that, 10 top themes emerged. Now we want to know how you would prioritise these issues for the community. 

Help us prioritise these issues by ranking them in the order you believe is most important. This survey will be open until early July. Then over the coming months, we'll invite you to share your ideas and join the conversation on these top topics you've helped us identify.

Your postcode helps us to analyse results across WA regions.
Rank the below 10 themes, with 1 being the most important issue and 10 being the least. *