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Tap In


Thank you to everyone who contributed to Tap In, our community engagement and customer research program that will help us identify what’s important to you.

In the first phase of the program, you told us what your number one issue was about water and water-related services in WA. We then asked you to rank the top ten themes the community identified in the order you believe are most important for the community. The results of this activity showed us that three themes ranked as the most important:

  • Water sources for the future

  • Water quality

  • Reducing water use



We then invited you to tell us a bit more about each of these themes. Over 4,000 people across WA have taken part through surveys, feedback and sharing ideas. Now we’re analysing the responses along with the formal research. Then we’ll come back with some suggested options on how we could use this feedback.

In the meantime you are welcome to look through contributions made online. There are also links to more information about what is currently happening in these areas.


Explore the themes below to tell us more:




Thank you to everyone who contributed to Tap In, our community engagement and customer research program that will help us identify what’s important to you.

In the first phase of the program, you told us what your number one issue was about water and water-related services in WA. We then asked you to rank the top ten themes the community identified in the order you believe are most important for the community. The results of this activity showed us that three themes ranked as the most important:

  • Water sources for the future

  • Water quality

  • Reducing water use



We then invited you to tell us a bit more about each of these themes. Over 4,000 people across WA have taken part through surveys, feedback and sharing ideas. Now we’re analysing the responses along with the formal research. Then we’ll come back with some suggested options on how we could use this feedback.

In the meantime you are welcome to look through contributions made online. There are also links to more information about what is currently happening in these areas.


Explore the themes below to tell us more: