Tap In project FAQs

What is Tap In?

Tap In is an extensive research and community engagement program. It will help us identify what is important to our customers and Western Australians, and help to shape WA’s water future. There are two parts - a formal research component and the community engagement program through the Tap In website.

Why are we doing it?

We continually engage with our customers to find out what’s important and how well we’re delivering our services to them. Through the Tap In program, we’re focussed on collecting a wide range of information from metro and regional areas in WA and everything is on the table.
The insights you provide, along with the results of our formal research will help us to make decisions that are aligned with what our customers want.

Can’t I just tell you what I think?

This Tap In website is the best place to tell us what you think, where your feedback will be reviewed by our team of analysts, so best to do it here. Make your say count!

What’s in it for me?

Tap In is an opportunity for you to tell us what's important to you when it comes to WA's water. Your contribution, along with others, will help shape the future planning for WA water.

How can I get involved?

At this moment, you can register on the site and leave your comment. Simply tell us what’s important to you in the Tell Us question box. We’ll then get back to you to let you know what others are thinking too.

In future there will be other ways to get involved and once you register, we will send you updates to let you know.

What will happen with the information, comments and opinions submitted to the website?

This information will be reviewed by our team of analysts, and together with data from the research component of the program, will help us pinpoint areas that you believe are important and what services we could improve.
We will report back to you with what you’ve told us, and then progress to the next stage of the Tap In program.

Where will I see the results?

The results will be published on this website. Registered participants will also receive email updates when results become available.

What is the research program part?

Water Corporation has engaged a third party to undertake formal research. This will be complemented by responses from the website during the four phases of online engagement and provide a good cross section of information.

Doesn't Water Corporation already have a number of surveys and online engagement to analyse customer feedback?

We continually engage with our customers to find out what their thoughts are. We do this through a number of ways with formal research but with Tap In, we're asking the whole community to participate through the website.

Hasn't Water Corporation done this before?

In the past, Water Corporation has carried out research and community engagement programs that have focused on different areas (such as Water Forever which focused on water sources) The Tap In program is state-wide and more comprehensive.

How long does the program run for?

Tap In will run into 2018 and will include both metro and regional customer engagement. It is a multi-stage program with several key periods where we engage with our customers and Western Australians, and listen to what you have to say on areas that you’ve highlighted.