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Tap In


Tap In is our state-wide community engagement program and customer research program that will help us identify what’s important to you. We’re inviting everyone to join the conversation and let us know what is important to them when it comes to water in WA. Thank you to everyone who has contributed to Tap In so far.


What's happened so far

In the first phase of the program, you told us what your number one issue was about water and water-related services in WA. We then asked you to rank the top ten themes the community identified in the order you believe are most important for the community. The results of this activity showed us that three themes ranked as the most important:

  • Water sources for the future

  • Water quality

  • Reducing water use

In phase two we invited you to tell us a bit more about each of these themes. Over 4,000 people across WA have taken part through surveys, feedback and sharing ideas.

You are welcome to look through contributions made online. Explore the themes below to see what the community told us:


In the third phase, we developed a number of options based on the feedback we received relating to drinking water sources, non-drinking water sources, saving water, customer and community initiatives, and pollution and environmental impacts.

These options were then presented back to the community for consideration via a survey.


Where we are now

Right now, we are analysing the feedback received on each of our proposed options. Then, we'll report back to you with the final outcomes from the Tap In program.



Tap In is our state-wide community engagement program and customer research program that will help us identify what’s important to you. We’re inviting everyone to join the conversation and let us know what is important to them when it comes to water in WA. Thank you to everyone who has contributed to Tap In so far.


What's happened so far

In the first phase of the program, you told us what your number one issue was about water and water-related services in WA. We then asked you to rank the top ten themes the community identified in the order you believe are most important for the community. The results of this activity showed us that three themes ranked as the most important:

  • Water sources for the future

  • Water quality

  • Reducing water use

In phase two we invited you to tell us a bit more about each of these themes. Over 4,000 people across WA have taken part through surveys, feedback and sharing ideas.

You are welcome to look through contributions made online. Explore the themes below to see what the community told us:


In the third phase, we developed a number of options based on the feedback we received relating to drinking water sources, non-drinking water sources, saving water, customer and community initiatives, and pollution and environmental impacts.

These options were then presented back to the community for consideration via a survey.


Where we are now

Right now, we are analysing the feedback received on each of our proposed options. Then, we'll report back to you with the final outcomes from the Tap In program.