H2OME Study

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Water Corporation’s H2OME study allows us to gain a better understanding of water use in Perth households. More than 2,000 customers representing a cross-section of Greater Perth-Peel's population have taken part in the study so far.

The purpose of the study is to collect new information about how households use water to improve our planning and forecasting capabilities.

Thank you for your help over the past 12 months

Over the past 12 months our study participants were required to complete one or more of the following:

  • 4 x 20-minute seasonal surveys about how water is used in the home.

  • Detailed water use diaries in winter and summer.

  • In-home water audits of taps and water using appliances.

  • Digital metering of household water use via the installation of a Captis Pulse device attached to a standard Water Corporation water meter.

Your enthusiasm and dedication to completing these tasks were outstanding. Thank you!

What happens next?

H2OME study participants, there is nothing further you need to do.

For Water Corporation, the good news is H2OME is set to continue, but in a very different way. Over the next four years, we are moving away from surveys, diaries and audits, and expanding our monitoring to include other digital and smart-metered households and businesses across Western Australia.

If you have a Captis Pulse device attached to your water meter, it will remain at your property and join the growing pool of digital and ‘smart metered’ devices. As per the past 12 months, your water meter will continue to be read manually for billing purposes.

Can I see the results from the study?

Yes! Later this year we will publish the H2OME - Greater Perth Peel Residential Water Use Study 2019/20 report. No customer details will be included in the report and all data is presented at an aggregate level. We will email you a link when the report is live. If you do not wish to receive this email please contact us.

Who can I contact about the incentives and prize draws?

Our research partner, Painted Dog Research, manages all study incentives and prize draws. If you have any further questions concerning the surveys, prize draws and gift cards, please send them an email at homestudy@painteddogresearch.com

Who can I contact at Water Corporation if I have questions?

Please refer to the “Who’s Listening” box at the side of this webpage.

Water Corporation’s H2OME study allows us to gain a better understanding of water use in Perth households. More than 2,000 customers representing a cross-section of Greater Perth-Peel's population have taken part in the study so far.

The purpose of the study is to collect new information about how households use water to improve our planning and forecasting capabilities.

Thank you for your help over the past 12 months

Over the past 12 months our study participants were required to complete one or more of the following:

  • 4 x 20-minute seasonal surveys about how water is used in the home.

  • Detailed water use diaries in winter and summer.

  • In-home water audits of taps and water using appliances.

  • Digital metering of household water use via the installation of a Captis Pulse device attached to a standard Water Corporation water meter.

Your enthusiasm and dedication to completing these tasks were outstanding. Thank you!

What happens next?

H2OME study participants, there is nothing further you need to do.

For Water Corporation, the good news is H2OME is set to continue, but in a very different way. Over the next four years, we are moving away from surveys, diaries and audits, and expanding our monitoring to include other digital and smart-metered households and businesses across Western Australia.

If you have a Captis Pulse device attached to your water meter, it will remain at your property and join the growing pool of digital and ‘smart metered’ devices. As per the past 12 months, your water meter will continue to be read manually for billing purposes.

Can I see the results from the study?

Yes! Later this year we will publish the H2OME - Greater Perth Peel Residential Water Use Study 2019/20 report. No customer details will be included in the report and all data is presented at an aggregate level. We will email you a link when the report is live. If you do not wish to receive this email please contact us.

Who can I contact about the incentives and prize draws?

Our research partner, Painted Dog Research, manages all study incentives and prize draws. If you have any further questions concerning the surveys, prize draws and gift cards, please send them an email at homestudy@painteddogresearch.com

Who can I contact at Water Corporation if I have questions?

Please refer to the “Who’s Listening” box at the side of this webpage.