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Tap In - Value for money and billing

Thank you to everyone who contributed to Tap In. Value for money and billing were raised as important issues, and you told us that:

  • You would prefer more control over water bills by increasing water use charges by lowering fixed service charges

  • Excessive users of water should pay more.

Currently, we are analysing the large number of responses received in conjunction with the formal research.


Thank you to everyone who contributed to Tap In. Value for money and billing were raised as important issues, and you told us that:

  • You would prefer more control over water bills by increasing water use charges by lowering fixed service charges

  • Excessive users of water should pay more.

Currently, we are analysing the large number of responses received in conjunction with the formal research.


Value for money and billing survey

Phase 2 of Tap In ‘Tell Us More’ is now complete. Phase 3 ‘Help us shape the future’ is coming soon.

CLOSED: This survey has concluded.